Launchweb Support Centre
Last Update: 2008/09/14 My Website
My Control Panel
Technical questions
Security
Billing / Pricing
Email
Domain Registration / Hosting
Legal / Regulatroy
My Website
Yes! We have developed a powerful yet easy to use interface that we call the Launchweb Control Panel. Using the control panel you can update just about every part of your website. You can even change the entire template while keeping all your content unchanged.
Just some of the things you can edit on the fly are.
* Logo (choose one of ours or upload your own)
* Pictures (choose one of ours or upload your own)
* Templates
* Content (choose one of ours or upload your own)
* Client Documents
... and much more
Your account will be activated instantly. You can start setting up your web site right away.
When you upgrade your account to include a registered Domain name or one that you are transferring to Launchweb from another hosting service provider may take up to 72 hours (usually much less) to fully register around the Net. This is because of safeguards built in to the Net for your protection. There is no way to speed up this process. But this should not hold you up with the preparation of your web site.
Of course. If it's just a small change we are happy to do it for you free of charge.
We optimise all our websites and submit to search engines with great success.
No. The control Panel will take care of everything you need.
My Control Panel
Technical questions
Customer Websites, including all content, are backed daily and are used for both disaster recovery and individual file restores. The backups happen automatically every night at 2:00am. The files back up to a SAN device located on the network
Security
At Launchweb we are keenly aware of the trust our users place in us, and our responsibility to protect their privacy. We believe transparency and choice are the foundations of privacy. We strive to let users know what information we collect when they use our products and services, and give users meaningful choices about what information they provide to Launchweb and to others.
One of the requirements for domain registration, is that your provide contact information which is publicly available. You can modify your displayed contact information via the Control Panel. You might like to use a P.O. Box or similar postal address and business or mobile phone number.
Your name and email address must remain valid as these confirm ownership, and are our only means of correspondence for expiry reminders etc.
Simply log into the control panel from the log in section of our home page.
Then go to 'Account' > Personal > change password.
Billing / Pricing
All requests for service cancellation must be made by sending an email with the intent to cancel services sent to billing@Launchweb.com.au. Confirmation receipt of cancellation will be sent within 24.
The costing of our product includes some of the following things.
Domain registration
Website hosting
Website development
Product maintainance
Control Panel Access - withh ALL associated benifits
Ongoing product development
Support
All prices are in Australian Dollars
All prices are GST inclusive.
If your web site usage (Web Space and/or Traffic) hits the Limit of your Current Plan, you will be notified by email. You may then reduce your usage or upgrade your plan accordingly.
Credit Card
Launchweb offers a secure, online credit card payment facility. We currently accept payment for the following types of credit cards:
* American Express (AMEX)
* MasterCard
* VISA
* BankCard (Australian and New Zealand customers only)
* Diners (Australian customers only)
At the last stage of the payment process, you will be asked to enter your credit card number, type, credit card verification number and expiry date. The Credit Card Verification (CCV) number is printed on your credit card and provides you with extra security. The location of the number varies from card to card:
* Visa, MasterCard, Diners and Bankcard: Several digits are printed in the signature area on the back of your card. The last three digits make up the CCV number.
* American Express: Above the card number on the front of the card are four non-embossed digits. They make up the CCV number.
EFT (Electronic Funds Transfer)
To pay your invoice using Direct Bank Transfer, please use the following details.
Make payment to: Launchweb Pty Ltd
Bank Details:
BSB ??????
Account number: ??????
International Wire Transfer Information
Please note that International Wire Transfers incur a cost for both sender and receiver. All bank charges associated with international wire transfer are the responsibility of the client and this should be paid for by the client at the time of transfer. Please ensure that the full and correct sum in Australian dollars is received into our account.
Cheque or Money order
Please make Cheques or Money Orders payable to 'Launchweb Pty Ltd' and post to:
???????t
Sydney, NSW 2000
Australia
Email
Absolutely. As soon as your Domain is registered you can create an email address.
It is impossible for us to trace an incoming email message through the internet. Indeed if you have not received an email, then it is unlikely that the mail has even reached our server, and we have no way of finding out where the mail is. It may be the mail server on the other end is running slowly or they have sent a large file and not all the pieces have come through yet.
If you are using Bigpond, you will not be allowed to use our server to send emails. You can read about this here:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562
Many other ISP's are putting this sort of policy into effect. What it generally means is that if you have an account with an ISP you will have to use that ISP's mail server to send. We cannot help you with this, you will need to contact your ISP for these details.
Some of the more common SMTP servers include
| ISP |
:Outgoing Mail Server |
| AAPT |
:mail.aapt.net.au |
| Bigpond |
:mail.bigpond.com |
| Dodo |
:smtp.dodo.com.au |
| iiNet |
:mail.m.iinet.net.au |
| Internode |
:mail.internode.on.net |
| iPrimus |
:smtp.ipimus.com.au |
| OntheNet |
:mail.onthenet.com.au |
| Optusnet |
:mail.optusnet.com.au |
| Ozemail |
:smtp.ozemail.com.au |
| People Telecom |
:smtp.syd.people.net.au (NSW) |
| Three (3G Mobile) |
:smtp.three.com.au |
| TPG |
:mail.tpg.com.au |
| Unwired |
:esmtp.unwired.com.au ** |
| Virgin Mobile 3G |
:mail.optusnet.com.au |
| Vodafone 3G |
:smtp.vodafone.net.au |
** Unwired accounts require authentication on the outgoing mail server. The username is 'username.unwired' and the password is as provided.
Domain Registration / Hosting
Your Domain Name or web address signifies your own address on the Internet. It is a unique alphanumeric
name used for identifying and locating websites on the Internet. Domain names may consist of letters
only, or a combination of letters and numbers. Domain Names may also have a - ( dash ) or dashes within
the domain name, but not at the beginning or end of the domain name.
It is now common in Australia for businesses to register both the .com & .com.au ending of their domain name.
As no two parties may ever hold the same Domain Name at the same time, it is a truly unique identifier of
yourself or your business. It is how your customers will remember you and find you among the millions of
other Web sites on the Internet.
You should register a Domain Name for a number of reasons:
They are scarce. Good Internet Domain Names are a rapidly diminishing commodity.
They are allotted on a first-come, first-serve basis.
They are important. The Internet Domain Name has become a vital part of corporate identity.
In the 21st Century, your Domain Name will be as important as your trademark and is your online
identity in the local and global marketplace.
They are versatile. For example, any email addressed to you at ceo@yourcompany.com can be
forwarded to your current email address.
ELIGIBILITY AND ALLOCATION RULES FOR NET.AU
The net.au 2LD is for commercial purposes.
To be eligible for a domain name in the net.au 2LD, registrants must be:
* an Australian registered company; or
* trading under a registered business name in any Australian State or Territory; or
* an Australian partnership or sole trader;
* a foreign company licensed to trade in Australia; or
* an owner of an Australian Registered Trade Mark; or
* an applicant for an Australian Registered Trade Mark ; or
* an association incorporated in any Australian State or Territory; or
* an Australian commercial statutory body.
Domain names in the .NET.AU 2LD must:
* exactly match:
1. the registrant's company, business, trading, association or statutory body name; or
2. the words comprising the registrant’s Australian
Registered Trade Mark or application for an Australian Registered Trade Mark; or
* be an acronym or abbreviation of (1) or (2) above; or
* be otherwise closely and substantially connected to the registrant, because the domain name refers to:
1. a product that the registrant manufactures or sells; or
2. a service that the registrant provides; or
3. an event that the registrant organises or sponsors; or
4. an activity that the registrant facilitates, teaches or trains; or
5. a venue that the registrant operates; or
6. a profession that the registrant's employees practise.
Published: 8 May 2002 by auDA - auDA is the regulatory body and policy authority for the .AU domain.
.COM.AU is used by commercial entities such as companies with an Australian Company Number and businesses registered with State governments.
.NET.AU is recommended for organizations and companies that are using the Internet as an integral part of their operations.
.ID.AU is reserved for the people of Australia to create their own online identity. This type of domain is only available to individiuals and the domain you choose must reflect your actual name in some way,
.ASN.AU is for incorporated associations, trade unions, political parties, sporting and special interest clubs, and partnerships between disparate organisations.
.ORG.AU. is for verifiable non-profit and charitable organisations.
ELIGIBILITY AND ALLOCATION RULES FOR COM.AU
The .COM.AU 2LD is for commercial purposes
To be eligible for a domain name in the com.au 2LD, registrants must be:
* an Australian registered company; or
* trading under a registered business name in any Australian State or Territory; or
* an Australian partnership or sole trader;
* a foreign company licensed to trade in Australia; or
* an owner of an Australian Registered Trade Mark; or
* an applicant for an Australian Registered Trade Mark ; or
* an association incorporated in any Australian State or Territory; or
* an Australian commercial statutory body.
Domain names in the com.au 2LD must:
* exactly match:
1. the registrant's company, business, trading, association or statutory body name; or
2. the words comprising the registrant’s Australian Registered Trade Mark or application for an Australian Registered Trade Mark; or
* be an acronym or abbreviation of (1) or (2) above ; or
* be otherwise closely and substantially connected to the registrant, because the domain name refers to.
1. a product that the registrant manufactures or sells; or
2. a service that the registrant provides; or
3. an event that the registrant organises or sponsors; or
4. an activity that the registrant facilitates, teaches or trains; or
5. a venue that the registrant operates; or
6. a profession that the registrant's employees practise.
Published: 8 May 2002 by auDA - auDA is the regulatory body and policy authority for the .AU domain
Yes.
We offer registration of the following International Domain names
.com
.net
.org
.ws
.info
.name
.biz
.us
.tv
.com.cn
.net.cn
.cn
To apply for a domain name other than that associated with the control panel, please email domains@Launchweb.com.au.
Yes. We can host all International domain names.
Please contact domains@Launchweb.com.au for more information
You can use any of the following methods to find out the exact expiry date of your domain name:
* From the confirmation email sent to you when you registered or renewed your domain name with Launchweb
* By checking the public WHOIS database (not applicable for .au domain names)
* By logging intohte control panel.
Hint: A series of reminder emails will be sent to the contact email address as the domain name approaches its expiry date.
To view the expiry date of your domain name via WHOIS:
1. Go to http://www.whois.com.au
2. Enter the domain name as instructed
3. Click Search
4. Type in the characters displayed in the picture and click Continue
The current WHOIS information for the domain name will be displayed. Scroll down to the end of the page to view the Domain Expiration Date.
Note: Expiry dates for .au domain names are not listed in the WHOIS database.
To find out whether a Domain Name is available just enter the name without www. into the Search Box
on the 'upgrade' section of the Control Panel. You can tick the domain endings you wish to search and see availablibily of many
domain extensions at once.
Legal / Regulatroy
The terms and conditions for all of Launchweb products and services are available from ??????
You must agree to the terms and conditions prior to registering a domain name or purchasing a hosting product online.
When purchasing a product over the phone you will receive the terms and conditions via email. If you do not agree with the terms and conditions you must contact Customer Service. Otherwise, the purchase will proceed. A cooling off period may apply. Please read the terms and conditions for the product you are purchasing for details.
If you do not wish to receive further Launchweb promotions, you can unsubscribe in two ways:
* Use theControl panel
o Log in to your Control Panel
o Select Accounts > personal >
o Uncheck the Launchweb Newsletter and Special Offers box
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